Return and Shipping Policy

Our "No Risk Guarantee"
Your new sauna comes with the a manufacturer's warranty which gives you protection for 12 months from the date of purchase. You have a 1 year limited warranty. The manufacturer warranties the wood, structure, heating elements, and electronics against defects in material and workmanship for a period of one year from the original date of purchase.

Order Cancellation:

We are happy to cancel your order prior to shipping. Once a sauna has shipped, we are unable to cancel your order.

We cannot allow cancellations once your order has shipped. If you do not accept delivery of your sauna you will be responsible for all shipping, restocking and handling charges incurred on your behalf.

Like many other deep discount retailers, No refunds will be offered once you accept delivery of your sauna.

Shipping policy:

Saunas are shipped on trucks with trailers as large as 53'. Delivery locations must be tractor trailer accessible. Curbside delivery was paid for at the time you placed your order.

When your sauna arrives, please carefully inspect your sauna for damages that might have occurred during shipping. Most often your sauna will arrive safely without any damages. If you are satisfied with the condition of your sauna when it arrives, simply sign the freight company's delivery receipt and begin enjoying your new sauna. If you receive a sauna that has been damaged during shipping, please email us prior to accepting delivery for further instructions. Typically, the damages are of cosmetic nature and can be repaired.

Shipping insurance is priced so it is an affordable option. Shipping Insurance will cover the cost of damages that occurred during shipping that were not visible at the time of delivery. We encourage you to make a small investment to protect your purchase